New Universal Mount Monitor Assembly, Test and Packaging Service

UM Workstation System Assembly

Universal Mount Workstation System Assembly Service

Installing our workstations just got easier. For $85, we will assemble and test your workstation at our factory then ship the product to you in a single box.

There are numerous options that we offer for use with our Universal Mount Monitors, including keyboards, KVM Extenders, PC Enclosures, mounting options, and cover plates. So, installing our Universal Mount Monitor workstation configurations can get complicated for first-time users. This service option takes care of the hard parts so installation can be quick and simple.

This optional service includes:

  • Putting all system components together to create a single unit, including connecting and securing cables
  • Testing the workstation and cable connections
  • Packaging and shipping the workstation in just one box Continue Reading…

Vetra MegaTouch – A KVM Switch That Works with USB Industrial Touch Screens

Vetra USB KVM Switch with Touchscreen Support

"MegaTouch"™ USB KVM Switch with Touchscreen Support from Vetra Systems

Our customers periodically ask if it’s possible to hook a single industrial touch screen up to two computers. Using a KVM Switch, you can connect a single keyboard, mouse, and/or monitor to control multiple PC’s.

There are many USB-equipped KVM Switch options on the market, but unfortunately they generally do not work with touch screens. USB-equipped KVM Switches often only work with an actual USB mouse or USB keyboard. The switch understands the signals used in these devices, but signaling used in our USB touch screens is very different. Continue Reading…

Update from OTC 2011 in Houston, TX

Offshore Technology Conference (OTC) is wrapping up today and this has been a good show for us. The sheer size of this expo has to be seen to be believed. There are multiple buildings and even booths set up in the breezeways between buildings.

All of our 17″ and 19″ industrial displays and industrial touch screens carry full HazLoc ratings for Class I, II, and III, Division 2 environments for only a very small price premium over our non-HazLoc models. This has made our screens very popular with many of the Oil and Gas industry attendees visiting this show. Continue Reading…

Figuring out what can we do better

Customer satisfaction has always been one of our top priorities at Hope Industrial Systems. We strive to provide excellent service and support because we know that strong customer relationships are just as important as manufacturing high quality products.

We have recently started sending Net Promoter surveys to most of our customers so we can get a feel of what we are doing right and what we can improve on. These surveys ask one simple question: “How likely is it that you would recommend Hope Industrial Systems to a friend or colleague?” followed by an optional follow-up question: “If I were Hope Industrial Systems, I would…” Continue Reading…

DisplayPort…the End of an Era, but Beginning of a New Age

DisplayPort Connector

DisplayPort Connector

In 1987, IBM introduced the VGA connector, which has become the universal standard for analog video connections to monitors and touch screens. In 1999, DVI was introduced and has likewise become the standard for digital video connections to monitors and touch screens, even though it was never fully adopted and almost all displays can still support analog VGA.  But times are changing and by 2015 both VGA and DVI are planned to be replaced by DisplayPort by many tech manufacturers.

Continue Reading…

Product Enhancement Round-up

Our products aren’t finished until our customers say they are. We don’t introduce new products to our line of industrial monitors and touch screens until we feel they are as good as they can get but there’s always room for improvement.  We listen closely and continuously review our products to see how we can make them even better. Below are a few of the recent improvements we have made to our existing products:

Thin Client Enclosure

Industrial Thin Client Enclosure

Improvements to Industrial Thin Client Enclosures

  • Updated internal mounting bracket accommodates a larger variety of thin clients and small PC’s
  • UL-certified for use in Type 4/4X environments Continue Reading…

The Tragedy in Japan

The disaster in Japan has rattled the world.   Hope Industrial Systems, Inc. expresses its sincere condolences to all those affected by the tragedy and asks that everyone keep the Japanese people in their thoughts.

Since the events in Japan, some customers have voiced concern about possible disruptions within our supply chain.  Hope Industrial Systems, Inc. does not have any direct manufacturing in Japan and we expect no related interruptions in our product delivery schedule.

Although we do not yet know how these events will effect the electronics market, we are confident in our ability to continue to provide our customers with the same reliable service and support. Our suppliers are keeping us up-to-date on anything that could potentially effect our products or deliveries.

We will let our customers know if any new information arises, but feel free to contact us with any questions or concerns.

A note about USB vs. PS2/Serial KVM Extenders for Industrial Touch Screens

Adderlink X2 Silver KVM

Adderlink X2 Silver KVM Extender

As we have mentioned in other posts, all of the KVM extender models we sell use the Adderlink X2 Silver internal electronics. We package this device in various industrial enclosures, but also sell it stand-alone.

This model uses PS2 for the remote keyboard/mouse devices, VGA for video, and Serial RS-232 for the touch screen. It’s no mistake that Serial and PS2 are chosen for pointing devices: these are simple protocols that are very easy to reliably extend over very long distances (up to 300m for this model). We sell USB adapters for both PS2 and Serial for users who do not have these native connections.

There is a sea of USB KVM extenders on the market, but in extensive testing we have found that the ability to work reliably with the Elo Accutouch touch screens we integrate can vary. To understand why, we need to look at the types of USB KVM extension typically found on the market: Continue Reading…

Hope Industrial monitors now on all 7 continents

As of March 24th, Hope Industrial Systems is represented on all 7 continents!  We sold our touchscreens to our first Antarctica-based customer on Thursday.

In 2001 we sold our first industrial monitor to a brewery in Illinois.  And today, we have manufactured and shipped more than 25,000 monitors world-wide.  You can find a list of some of our customers on our website.

New product prototype: Industrial Folding Keyboard

Our engineering group objected to posting pictures of such an early prototype, but we are really excited about our new keyboard design:  the industrial 4-position folding keyboard.

New Folding Keyboard Collage

New Industrial Folding Keyboard from Hope Industrial Systems

Continue Reading…

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